Return and Refund Policy

Last updated: October 16, 2026

At Anass Pet Boutique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must generally be unused, in their original condition, and returned with their original packaging and any included accessories.

Some products may not be eligible for return due to hygiene, safety or other restrictions, as permitted by applicable law. Any applicable restrictions will be communicated where required.

2. How to Request a Return

To request a return, please contact our customer service team before sending any item back.

Email: support@anasspetboutique.com

Phone: (804) 964-7105

Please include your order number, the item you wish to return, and the reason for your request. If your item arrived damaged, defective or incorrect, please include clear photographs where possible.

We will review your request and provide instructions if the return is approved. Please do not send items to an address until our team has confirmed the appropriate return instructions.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs or other relevant details so we can review the issue and determine an appropriate resolution, such as a replacement or refund.

We will handle these requests in accordance with applicable consumer protection laws. You will not be charged return shipping costs for an approved return required because of our error or a confirmed damaged or defective item, where applicable law requires this.

4. Refunds

Once an eligible return has been received and inspected, or once we have otherwise confirmed that a refund is appropriate, we will notify you of the outcome.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or stated at the time of purchase.

5. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs, unless otherwise stated or required by applicable law.

If an item is confirmed to be damaged, defective or incorrect, we will explain the return or resolution process and applicable shipping arrangements.

Please contact us before returning any product to confirm the correct procedure.

6. Exchanges

If you would like to exchange an item, please contact our customer service team.

Exchanges are subject to product availability. If an exchange is unavailable, we may offer another appropriate resolution in accordance with our policies and applicable law.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order is processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible.

If an order is successfully canceled and payment has been collected, an appropriate refund will be issued.

8. Non-Returnable Items

Certain items may not be eligible for return where permitted by law. Examples may include:

• Items that have been used, damaged after delivery, or altered by the customer.

• Items identified as final sale, where such exclusions are lawful.

• Products that cannot be returned for hygiene or safety reasons after opening, where permitted by law.

This section does not limit any rights you may have under applicable consumer protection laws.

9. Late or Missing Refunds

If you have not received an approved refund, first check your payment account and contact your bank or payment provider, as processing may take additional time.

If you have completed these steps and still have not received your refund, please contact us with your order number and refund details.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Anass Pet Boutique

Website: https://anasspetboutique.com/

Email: support@anasspetboutique.com

Phone: (804) 964-7105

We aim to assist with return and refund inquiries as promptly as reasonably possible.