Shipping Policy

Last updated: October 16, 2026

At Anass Pet Boutique, we are committed to providing a smooth and convenient shopping experience. Please review our Shipping Policy for information about order processing, delivery times, tracking and shipping services.

1. Shipping Costs

We offer free shipping on all orders.

Any exceptions or special shipping conditions will be clearly communicated on our website before you complete your purchase.

2. Order Processing Time

Orders are generally processed within 1–4 business days after purchase.

Business days do not include weekends or public holidays. Processing times may occasionally be longer during busy periods, holidays or when additional order verification is required.

You will receive an order confirmation after placing your order. A separate shipping confirmation and tracking information will be provided when available.

3. Shipping and Delivery Time

After your order has been processed, estimated shipping time is 7–14 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier services, supplier availability, customs procedures and other circumstances beyond our control.

4. Estimated Total Delivery Time

The estimated time from placing your order to delivery is generally 8–18 business days, including processing and shipping.

Please note that this is an estimate, not a guaranteed delivery timeframe. Unexpected delays may occur.

5. Order Tracking

When tracking information is available, we will provide it through your shipping confirmation email or another appropriate order update.

Tracking details may take some time to become active after the shipping label is created or the carrier receives the package.

If your tracking information has not updated for several days or you have concerns about your delivery, please contact our customer service team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct it before your order is processed or shipped, but changes cannot be guaranteed.

Anass Pet Boutique cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Any applicable responsibility will be determined in accordance with consumer protection laws.

7. Delayed or Missing Orders

Although we work to ensure orders arrive within the estimated delivery timeframe, delays may occur because of carrier disruptions, severe weather, customs inspections, peak-season demand or other unexpected circumstances.

If your order has not arrived after the estimated delivery period, please contact us with your order number so we can help investigate the issue.

We will work with the relevant shipping provider or supplier, where appropriate, to help resolve delivery problems in accordance with applicable law.

8. Lost, Damaged or Incorrect Deliveries

If your package appears to be lost, arrives damaged, or contains the wrong product, please contact us as soon as possible.

Include your order number and any relevant photographs or tracking details so we can review the issue and determine an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected by this policy.

9. International Shipping and Customs

If international shipping is offered for your order, delivery times may vary by destination. Customs inspections, import duties, taxes and other fees may apply depending on the destination country's rules.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.

10. Contact Information

If you have questions about shipping or delivery, please contact us:

Anass Pet Boutique

Website: https://anasspetboutique.com/

Email: support@anasspetboutique.com

Phone: (804) 964-7105

We aim to respond to shipping inquiries as promptly as reasonably possible.